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126833 1 (1985-04-26)

handle is hein.gao/gaobacvrr0001 and id is 1 raw text is: 



                 UNITED STATES GENERAL ACCOUNTING OFFICE
                         WASHINGTON, D.C. 20548



DIVISION                                                 126833


   GG5-36                                   April 26, 1985




   The  Honorable J.J. Pickle
   Chairman,  Subcommittee on
     Oversight
   Committee  on Ways and Means
   House  of Representatives

   Dear  Mr. Chairman:

         The enclosed document summarizes information on  IRS' tax-
   payer  assistance activities on which we briefed your  staff on
   April  24, 1985.  The document contains  information on the
   (1) difficulty  taxpayers have understanding IRS forms  and pub-
   lications  (2) changes in the way IRS is distributing  its staff
   resources,  and (3) results of a GAO survey of  IRS' toll free
   telephone  assistance system during part of  the 1985 filing
   season.

         Since we only had several weeks to complete  the work for
    the briefing, we were unable to do as much work  as we have done
    in prior reviews of taxpayer assistance matters.  Therefore,  the
    data should be viewed individually and not as  a trend or abso-
    lute measures of the level of service provided.

        We  trust this information will be useful  in your evalu-
    ations of the adequacy of the quality and quantity  of IRS' tax-
    payer assistance activities.  If you have any questions,  please
    let us know.

                                    Sincerely yours,




                                  , William J. Anderson
                                    Director

    Enclosure


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