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089615 1 (1975-08-21)

handle is hein.gao/gaobacvra0001 and id is 1 raw text is: *~ ~ 0,~ 2 UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON, D.C. 20548 GENERAL GOVERNMENT DIVISION Mr. William C. McKinney Director Department of Environmental Services August 21, 1975 C) - -Dear Mr. McKinney: The General Accounting Office has been assisting your Department . periodically, over the past several months in resolving water and sewer service billing problems involving a section of the city referred to as Northwest County. We became interested because a citizen complained to us of water and sewer service billing overcharges for the period April 30, 1974 to October 31, 1974. We looked into the complaint, found that the citizen had been overcharged, and after discussions with your staff, the amount over- charged was refunded. However, in the -course of examining the citizen's case we noted that the process for reading mpt.rs and billing for water and sewer usage would result in a large number of Northwest County's 41,500 customers being overcharged. The .purpose of this letter is to our review; the corrective action the problem; and its effect on 'customers. agreement reached between you and our detail the problems disclosed by District took to resolve the Also, the letter sets forth the office to resolve the problem. Since our meeting, the City Council has revised the water rates, which will go into effect when approved by the Congress. The rate change, however, does not affect the need to correct the problem for Northwest County customers. HOW THE PROBLEM DEVELOPED . The Revenue Division within the Department of Environmental Services (DES) is responsible for meter reading and billing District customers for water and sewer services. Until a few years ago, the Division's schedule for reading water meters insured that the consumption period, usually 6 months, and the reading date coincide with the service period on the bill. (The Districc

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