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089336 1 (1971-02-09)

handle is hein.gao/gaobacvhh0001 and id is 1 raw text is: 



                      UNITED STATES GENERAL ACCOUNTING  OFFICE
                               WASHINGTON,  D.C. 20548


CIVIL DIVISION                                                    FES   9897




            Dear Mr. Smith:

                 The General Accounting Office has made a survey of selected
            loan management practices and certain aspects of the management
            information system of the Farmers Home Administration.

                 Our survey work, performed at FHA's national headquarters
            office and at the State office and one county office in Virginia,
            was directed toward determining ways in which the efficiency of
            operations at the county office level could be improved so as to
            increase the time available to county office personnel for the
            counseling and supervision of borrowers.

                 Our survey indicated that

                 --certain loan management activities could be per-
                   formed more efficiently and effectively at a
                   centralized location thereby relieving county
                   office personnel of such tasks as collecting
                   loan repayments, posting borrower accounts, and
                   monitoring insurance and tax payments on secured
                   real estate,

                 --the control over report requirements and methods
                   of reporting at the State and county office level
                   needed improvement.  For example, numerous reports
                   being prepared manually by county and State office
                   personnel consisted of (1) data already provided
                   as inputs to the computer system at the FHA
                   Finance Office in St. Louis or (2) information
                   extracted from computer-prepared reports and pre-
                   sented in a different format.
                               r
                 We brought our preliminary observations concerning the
            above matters to the attention of members of your staff and
            were made aware of certain actions initiated or taken by FHA
            to improve loan management practices and the management infor-
            mation system.  These actions included (1) the implementation
            of a system for having rural housing borrowers remit loan








                             50TH  ANNIVERSARY   1921-1971  s

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