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089117 1 (1975-09-11)

handle is hein.gao/gaobacvdi0001 and id is 1 raw text is: UNITED STATES GENERAL ACCOUNTING OFFICE j ou WASHINGTON, D.C. 20548 MANPOWER AND WELFARE P 11197 DIVISION * 11*97 Mr. Rufus H. Wilson Chief Benefits Director Department of Veterans Benefits C/ Veterans Administration Dear Mr. Wilson: The General Accounting Office surveyed certain aspects of controls in the Veterans Administration's (VA) computer-based Compensation and Pension (C&P) system over the accuracy, validity, and timeliness of benefit payment processing. Our survey was conducted at the Washington, Baltimore, and Chicago regional offices (VAROs), the Data Processing Center (DPC) at Hines, Illinois and at the VA Central Office in Washington, D.C. Our observations pertaining to controls at the DPC are still being evaluated, and consideration is being given to reporting separately on those matters if warranted. In the interest of prompt reporting, we wish to bring to your attention our observations at the three aforementioned VAROs so that corrective action can be taken at other VAROs if warranted. We have observed certain conditions concerning procedures and controls at the three VAROs which were not adequate to ensure the timely correction and resubmittal of payment transactions rejected by the computer because of error. Our survey disclosed the following: --Tests of the timeliness of correcting rejected pension awards at the Baltimore and Washington VAROs indicated that delivery of the first check to pension recipients is often delayed be- cause corrections were not made in a timely fashion. --Improved controls over the resolution of rejects at the three VAROs could minimize delays in delivery of benefit payment checks, overpayments and underpayments to veterans and their survivors, hardship payments, and the additional recordkeeping and paperwork associated with these conditions. ow ii

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