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GGD-99-72R 1 (1999-04-30)

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United States
General Accounting Office
Washington, D.C. 20548

General Government Division


B-282374

April 30, 1999

The Honorable Richard K. Armey
Majority Leader
House of Representatives

The Honorable Dan Burton
Chairman, Committee on Government Reform
House of Representatives

The Honorable John M. McHugh
Chairman, Subcommittee on the Postal Service
Committee on Government Reform
House of Representatives

The Honorable Fred Thompson
Chairman, Committee on Governmental Affairs
United States Senate

Subject: The Results Act: Observations on the Postal Service's Preliminary Performance
Plan for Fiscal Year 2000

This letter responds to your request to review the Postal Service's preliminary performance
plan for fiscal year 2000. Our assessment was generally based on our comparison of the plan
with the requirements of the Government Performance and Results Act of 1993 (the Results
Act); our knowledge of the Postal Service's operations and programs; and our numerous
reviews of the Service, including our review of the Service's preliminary performance plan for
fiscal year 1999.

Results in Brief

The Postal Service's preliminary performance plan for fiscal year 2000 will be useful to
decisionmakers in that it articulates well the Service's mission and performance goals and
provides more measures to track intended performance. For example, the Service's
preliminary performance plan for fiscal year 2000 includes a discussion of the Service's
mission that is consistent with the Service's 5-year Strategic Plan; goals that respond to key
challenges and appear balanced and challenging; and continued development of performance
measures and targets to track intended performance. As the Service develops its final
performance plan for fiscal year 2000, it could enhance its usefulness by improving the
linkage between performance goals, strategies, and resources; providing more complete
baseline data on past performance; and by identifying the top goals for the year covered by
the plan. For example, we believe that the plan could be more useful to decisionmakers if it


Page 1                        GAO/GGD-99-72R Postal Service Preliminary Performance Plan for FY 2000

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