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GGD-98-192R 1 (1998-09-15)

handle is hein.gao/gaobacmpi0001 and id is 1 raw text is: United States G A General Accounting Office Washington, D.C. 20548 k i)3 C(:) General Government Division B-280531 September 15, 1998 The Honorable Norman E. D'Amours Chairman, National Credit Union Administration Subject: The Results Act: Observations on NCUA's Annual Performance Plan Dear Mr. D'Amours: This letter provides our observations on the National Credit Union Administration's (NCUA) calendar year' 1998-1999 performance plan submitted to Congress to meet the requirements of the Government Performance and Results Act of 1993 (the Results Act). We were asked by the House Committee on Banking and Financial Services to review this plan along with annual plans submitted by other financial regulatory agencies. This letter provides our assessment of how well the NCUA performance plan meets the requirements of the Results Act, and our observations for improving future plans. Annual performance plans can be an invaluable tool for making policy decisions, improving program management, enhancing accountability, and communicating to both internal and external audiences how the long-term strategic direction outlined in strategic plans is translated into the day-to-day activities of managers and staff. Successful implementation of a performance- based management system, as envisioned by the Results Act, represents a significant challenge requiring sustained agency attention. While opportunities exist to improve NCUA's initial performance plan, actions to date clearly show a good-faith effort to implement the Results Act. In our discussions with your staff, we found NCUA seriously committed to fulfilling both the requirements of the Act and congressional expectations that the plans inform Congress and the public about agencies' performance goals, including how the agency will accomplish goals and measure the results. The points made in this letter are intended to assist NCUA in its continued efforts to implement the Act. As such, the content of this letter focuses greater attention 'In cases where an agency operates on a fiscal year different from October 1 to September 30, the performance plan should correspond to the agency's fiscal year. NCUA operates on a calendar year basis. GAO/GGD-98-192R NCUA Annual Performance Plan (6 /2

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