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GGD-96-81R 1 (1996-02-23)

handle is hein.gao/gaobaclbu0001 and id is 1 raw text is: United States GAO General Accounting Office Washington, D.C. 20548 General Government Division B-261993 February 23, 1996 The Honorable Philip M. Crane Chairman, Subcommittee on Trade Committee on Ways and Means House of Representatives Dear Mr. Chairman: On May 5, 1995, you asked us to continue monitoring the progress made by the U.S. Customs Service in implementing its reorganization and modernization plan. In November 1995, we agreed with Subcommittee staff to focus our work on three aspects of Customs' reorganization efforts: (1) the downsizing of its headquarters workforce, (2) the streamlining of its field structure, and (3) the status of its core business processes. We briefed the majority and minority Subcommittee staff on the status of these initiatives on January 31, 1996. This letter briefly summarizes the content of that briefing. Information on Customs' systems modernizations will be provided separately. In 1992, we reported that Customs could not adequately ensure that it was meeting its responsibilities to combat unfair trade practices or protect the American public from unsafe goods.' Since then Customs dveloped a plan, People, Processes and Partnerships,2 for restructuring its organization and work processes. In January 1995, we testified on the status of the reorganization and modernization efforts? 'Customs Service: Trade Enforcement Activities Impaired by Management Problems (GAO/GGD-92-123, Sept. 24, 1992). 'September 1994. 3Customs Management: Status of Reorganization and Modernization Efforts (GAO/T- GGD/AIMD-95-70, Jan. 30, 1995). GAO/GGD-96-81R Customs' Reorganization

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