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HEHS-96-25R 1 (1995-11-02)

handle is hein.gao/gaobackzg0001 and id is 1 raw text is: 



GAO          United States
   N)O       General Accounting Office
             Washington, D.C. 20548

             Health, Education and Human Services Division

             B-261670

             November 2, 1995

             The Honorable Lane Evans
             House of Representatives

             The Honorable Luis Gutierrez
             House of Representtives

             On September 28, 1994, the Subcommittee on Oversight and
             Investigations of the House Committee on Veterans' Affairs
             held a hearing on issues facing Hispanic veterans. The
             witnesses at the hearing provided information on Hispanic
             veterans' underutilization of veteran benefits and on
             obstacles to greater utilization. This letter responds to
             your request, as a follow-up to that hearing, that we
             provide additional insight on how the Department of Veterans
             Affairs (VA) addresses the unique needs of Hispanic
             veterans. Specifically, you asked us to (1) identify what
             initiatives VA has undertaken to respond to Hispanic
             veterans' cultural and language needs, including helping to
             obtain services from other federal agencies; (2) compare
             these initiatives with activities of other federal agencies,
             such as the Internal Revenue Service (IRS), Social Security
             Administration (SSA), Department of Labor's (DOL) Veterans'
             Employment and Training Service (VETS) program, and the
             Public Health Service's (PHS) Office of Minority Health
             (OMH); and (3) identify the data that VA collects to
             evaluate its delivery of VA benefits and services to
             Hispanic veterans.

             To respond to the questions you raised, we discussed these
             issues with numerous VA headquarters officials in the
             Veterans Benefits Administration (VBA), Veterans Health
             Administration (VHA), National Cemetery System (NCS), Center
             for Minority Veterans, National Center for Veteran Analysis
             and Statistics, and Office of Equal Opportunity (see enc. 1
             for a list of the offices that we contacted). As requested,
             for comparison purposes, we also obtained information from
             headquarters officials at IRS, SSA, DOL, and PHS about the
             services they provide to their limited-English-speaking
             populations. This work was performed from June through
             September 1995 in accordance with generally accepted
             government auditing standards.


GAO/HEHS-96-25R Hispanic Veterans

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