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RCED-93-120R 1 (1993-03-24)

handle is hein.gao/gaobackgi0001 and id is 1 raw text is: UntdStates (3AO) General Accounting Office Washington, D.C. 20548 Resources, Community, and Economic Development Division B-252324 March 24, 1993 The Honorable Sharron S. Longino Acting Administrator Farmers Home Administration U.S. Department of Agriculture 148811 Dear Ms. Longino: Recognizing that effective internal communications are key to a well-managed organization, the Chairman of the Agricultural Credit Subcommittee, Senate Committee on Agriculture, requested that we review how the Farmers Home Administration's (FmHA) National Office and field offices communicate with each other.' As agreed with the requester's office, we are not proceeding at this time to a more detailed review of this area. However, we would like to bring to your attention some initial observations that we believe should be considered in order to better manage FmHA. In general, these observations raise questions about (1) the reliability of key operational statistics that county offices communicate to headquarters for management decision making and (2) the effectiveness and efficiency of the current Administrative Notice (AN) process in communicating procedures and policies to the agency's 46 state offices, 260 district offices, and 1,900 county offices.2 The information in this letter is based on interviews we conducted with eight county offices and four district offices in two states, Georgia and South Carolina, and FmHA's National Office in Washington, D.C. 'For additionalinformation on.management issues within FmHA and the U.S. Department of Agriculture (USDA), see the list of recently released GAO reports (enclosure I). 2These are 1990 figures. GAOIRCED-93-120R, Cmnumications Within FA

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