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IMTEC-92-75R 1 (1992-08-17)

handle is hein.gao/gaobackcw0001 and id is 1 raw text is: GAO United States General Accounting Office Washington, D.C. 20548 Information Management and Technology Division B-249595 August 17, 1992 The Honorable Gwendolyn S. King Commissioner of Social Security 147382 Dear Ms. King: We recently completed a review of the Social Security Administration's (SSA) storage and retrieval pilot project for Federal Old-Age, Survivors, and Disability Insurance (Title II) claims folders. SSA is faced with an ever-increasing need for storage space for its claims folders. This need exists because most of SSA's available storage space is reaching capacity, while the volume of new folders is continuing to increase. To help alleviate this problem, SSA is planning a pilot project to create a nationwide, centralized storage facility for Title II claims folders. SUMMARY We believe that the folder storage pilot presents some real opportunities for SSA to evaluate the concept and operation of a centralized storage facility by testing whether SSA can efficiently and cost-effectively store and retrieve Title II folders on a national scale. However, to determine if the concept is cost-effective, SSA will need to ensure that it collects all applicable cost data and provide for analysis of that data. The pilot also presents opportunities to develop the kind of baseline data that can then be used to evaluate other storage initiatives, including SSA's strategic plan priority to establish electronic folders. BACKGROUND In administering the Title II program, SSA creates, processes, stores, and retrieves about 28 million claims folders at an annual estimated cost of $81 million. SSA stores'Title II folders at-its--seven--processing centers and at leased, off-site storage facilities located in the vicinity of the processing centers. Because more new folders are being created and more documents are being added to existing folders, and because additional storage GAO/IMTEC-92-75R SSA Pilot for Centralized Folder Storage

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