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GGD-92-4R 1 (1992-04-08)

handle is hein.gao/gaobacjzu0001 and id is 1 raw text is: 14' %0 ~ United States AGenerl Accounting Office Wshingon, D.C. 20548 General Government Division 92-0411 April 8, 199211IIII111 The Honorable William S. Broomfield 146334 House of Representatives Dear Mr. Broomfield: This is to inform you of our final conclusions on Postal Service preparedness for handling tragedies and its performance following the November 14, 1991, tragedy at the post office in Royal Oak, MI. Our overall assessment is that the Service deserves high marks for its well- organized response to employee and victim family needs in the aftermath of the tragedy. In our June 1988 report, How the Postal Service Dealt With the Edmond, Oklahoma Tragedy, (GAO/GGD-88-78), we said that the Postal Service should develop and have in place a contingency plan to include principles of crisis management for dealing with the effects of traumatic events and disasters on their operations, employees, and customers. The Postal Service's Detroit Division and its post office at Royal Oak both had crisis management plans responsive to this recommendation in place before the November 1991 shootings. The existence of these plans, and their prompt implementation by postal officials with responsibilities under the plan, resulted in a well- organized response that stood in striking contrast to the situation we described in our report on the tragedy in Edmond, Oklahoma. At Royal Oak, trauma counseling for victims' families and for postal employees was available from about 75 to 80 counselors and psychologists representing about 15 different agencies and organizations including the Postal Service. Counseling services, contracted for by the Postal Service, are still available to family members and postal employees. To take care of financial needs, a Postal Service team of benefits specialists began, shortly after the tragedy, gathering data on entitlements and amounts due the families of the deceased employees. The team members discussed the entitlements with family members, initiated applications for them, and coordinated with responsible agencies to expedite the approval/payment processes. GAO/GGD-92-4R, USPS Crisis Management csd~~3?4

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