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B-241690 1 (1991-08-20)

handle is hein.gao/gaobachqq0001 and id is 1 raw text is: GAO . ..States General Accounting Office Washington, D.C. 20548 Human Resources Division B-241690 August 20, 1991 The Honorable Lamar Alexander The Secretary of Education Dear Mr. Secretary: 151676 We enjoyed meeting with you and your key executives to discuss GAO's general management review of the Department of Education (ED). We are impressed by the excellent team you are assembling and the vision you have created. Although America 2000 and the National Goals constitute a major and important national education strategy, it is not a vision of what the Department itself needs to do. It does not articulate the departmental goals and objectives that must be accomplished if ED is going to support your agenda. Neither does it provide a vision for addressing ED's chronic management problems which, if left unaddressed, are likely to divert focus from the national education strategy. Based on our work to date--interviews with over 60 senior ED officials and reviews of supporting documents--we understand that it will be a challenge to integrate your vision with a parallel vision for upgrading Department operations and implementing that management vision. Even before we conducted these interviews, we noted that Department operations have a history of fragmentation and not supporting secretarial goals. In fact, most senior ED executives we have interviewed said that the management infrastructure needs attention, echoing previous GAO observations and recommendations. In our transition report1 we observed that an effective management system had not been established for ED, and recommended that the Secretary develop a secretarial management system which included setting major goals and priorities, monitoring progress against these goals, and providing feedback to senior agency managers. In our study of the management of the Office of Special Education and lEducation Issues (GAO/OCG-89-18TR, Nov. 1988). Vj I _ I I 1G IFI~ f~,

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