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GAO-12-6R 1 (2011-10-28)

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           GAO
           Acona ity * Integrity * Reliability
United States Government Accountability Office
Washington, DC 20548


           October 28, 2011

           The Honorable Bob Filner
           Ranking Member
           Committee on Veterans' Affairs
           House of Representatives

           The Honorable Michael H. Michaud
           Ranking Member
           Subcommittee on Health
           Committee on Veterans' Affairs
           House of Representatives

           Subject: VA Health Care: VA Uses Medical Injury Tort Claims Data to Assess
                    Veterans' Care, but Should Take Action to Ensure That These Data Are
                    Complete

           The Department of Veterans Affairs (VA) operates one of the largest health care
           delivery systems in the nation-providing health care services to more than 5 million
           veterans each year in over 1,000 facilities.1 These health care services are delivered
           by physicians, nurses, and other types of practitioners and range from routine
           examinations to complex surgical procedures. As in any health care setting,
           veterans receiving health care services at VA facilities may be at risk of incurring
           medical injury as a result of substandard care.2 Recent incidents have heightened
           concern about the quality of care provided to veterans by VA facilities.3 For example,
           in 2010 we reported that one VA facility discovered in 2009 that medical equipment
           had been improperly cleaned, thus posing safety risks to 2,526 veterans.4

           1As of November 2010, VA's health care system included 153 VA medical centers (VAMC), 773
           community-based outpatient clinics, 135 community living centers (nursing homes), 260 Vet Centers,
           47 residential rehabilitation treatment programs, and 121 comprehensive home care programs.
           2When we refer to medical injuries, these injuries include death. We use the term substandard care to
           refer to an episode of care for which VA determined that a licensed medical practitioner rendered
           care that was below established medical practice standards. See Veterans Health Administration
           (VHA) Handbook 1100.17, National Practitioner Data Bank (NPDB) Reports (Dec. 28, 2009).
           3According to VA, quality care is patient-centered care delivered competently at the appropriate time
           and in a safe environment.
           4This VAMC discovered that equipment in use was not being properly cleaned, thus potentially
           exposing 2,526 veterans to infectious diseases, such as Human Immunodeficiency Virus, Hepatitis B,
           and Hepatitis C. See GAO, VA Health Care: Preliminary Observations on the Purchasing and
           Tracking of Supplies and Medical Equipment and the Potential Impact on Veterans' Safety,
           GAO-1 0-1 038T (Washington, D.C.: Sept. 23, 2010). See also GAO, VA Health Care: Weaknesses in
           Policies and Oversight Governing Medical Supplies and Equipment Pose Risks to Veterans' Safety,
           GAO-i 1-391 (Washington, D.C.: May 3, 2011).


GAO-12-6R VA Use of Tort Claims Data

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