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GAO-10-445 1 (2010-04-30)

handle is hein.gao/gaobaceiy0001 and id is 1 raw text is: 



GAO


United States Government Accountability Office

Report to Congressional Committees


April 2010


VETERANS'


DISABILITY


BENEFITS




Expanded Oversight


Would Improve


Training for


Experienced Claims


Processors


L


GAO


                                   ccountability * Integrity * Reliability

GAO-10-445


This report was revised on September 3, 2010, to correct estimates in figures 2
through 7, and associated text, to account for a programming error in our
survey data analyses. In the majority of cases, corrected estimates in these
figures vary by no more than 1 percentage point from those in the original
report and never more than 6 percentage points. The margin of error in
footnote 6 has been increased to plus or minus 15 percentage points because
questions in the survey did not always apply to all experienced claims
processors. Text was also modified, where appropriate, to better describe
responses by new and experienced claims processors, to clarify survey
results, and to more appropriately contrast survey responses related to
different training modes. None of these changes affect this report's
conclusions or recommendations.

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