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HRD-84-63 1 (1984-05-21)

handle is hein.gao/gaobabnjj0001 and id is 1 raw text is: UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON, D.C. 20548 HUMAN RI[OURCS DIVISION B-215152 MAY 21, 1984 The Honorable Susan R. Meisinger II Deputy Under Secretary for 124193 Employment Standards Department of Labor Dear Ms. Meisinger: Subject: Office of Workers' Compensation Programs Needs To Improve Procedures To Help Reduce Payment Errors and Identify Dual Payments (GAO/HRD-84-63) We have completed our survey of payment and collection activities administered by the Division of Federal Employees' Compensation, Office of Workers' Compensation Programs (OWCP). We evaluated these activities in district offices in Jackson- ville, Florida, and Washington, D.C. We found that incorrect payments were made in about 20 per- cent (80 of 379) of the payment transactions reviewed. About 5 percent of the benefits paid during our test period were paid in error. Of the $1.4 million paid to beneficiaries, overpay- ments and underpayments totaled about $69,000. A few erroneous payments occurred because claimants or their employing agencies did not .report events which affected their benefits. However, most errors occurred because claims examiners or other district office personnel did not process, incorrectly processed, or failed to follow up on data in the case files. More than half of the transactions involving errors were reviewed by supervisors or other district office personnel, but they did not detect the errors. In addition, local quality control units, which are responsible for monitoring the effec- tiveness and quality of local operations, were not required to, and generally did not, review the accuracy of payments. (201652)

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