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GGD-83-50 1 (1983-03-25)

handle is hein.gao/gaobabmwr0001 and id is 1 raw text is: UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON, D.C. 20548 OIEReAL GOV3RNMIDNT DWISION MARCH 25, 1983 B-2 10890 The Honorable William French Smith The Attorney General 120925 Dear Mr. Attorney General: Subject: Department of Justice Case Management Information System Does Not Meet Departmental or Congressional Information Needs (GAO/GGD-83-50) This report presents the results of our review of the development and use of the Department of Justice's case manage- ment information system. The system, developed by the Justice Information Systems Center, has cost over $100,000 to develop and operate. Although it was intended that the system would meet departmental and congressional information needs, these needs were not properly defined before developing the system. Consequently, the system was not designed to meet the needs of its intended users. As a result, the system has not produced any reports for departmental or congressional users, and none of the intended users have requested information from the system even though it has been operating for over a year. Our review indicates that the system is of little use to the Congress or the Department because it contains limited information on only a portion of the Department's overall work- load and that information is not complete and accurate. Rigor- ous data management, as part of the Department's information resources management program, is needed to produce uniform and reliable information on the Department's workload. In fiscal year 1983, the Department plans to spend $129,000 to operate the system and to make some unspecified enhancements. Because the system has not been used by any of its intended users, we believe the Department should identify and provide for specific departmental and congressional case management and workload information needs before it spends any additional funds to enhance the system. This audit was performed in accordance with generally accepted Government auditing standards. We conducted our work (016005) P949111

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