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AFMD-82-70 1 (1982-06-26)

handle is hein.gao/gaobabmnx0001 and id is 1 raw text is: 


                      COMPTROLLER GENERAL OF THE UNITED STATES
                               WASHINGTON DC. 20548
   ......... ,.                                    RFLEASED


B-208248                                      JULY 26, 1982


The Honorable Frank R. Wolf
House of Representatives

Dear Mr. Wolf:

     Subject: Alleged Abuses in the U.S. Savings Bond
               Division of the Department of the Treasury
               (GAO/AFMD-82-70)

     On May 8, 1981, you asked us to review allegations of abuses
in the Savings Bond Division of the Department of the Treasury that
were made by John W. Breen, a former bond salesperson. The prin-
cipal allegations were that savings bond salespersons had submitted
work reports claiming fictitious visits to promote savings bond
sales and had submitted fraudulent vouchers for travel associated
with the falsely reported work.

     We subsequently advised your staff that the Treasury's Office
of Inspector General had substantiated Mr. Breen's allegations and
was attempting to establish how widespread the improprieties might
be. As agreed with your office we have obtained information about
the (1) Inspector General's approach to identify the salespersons
who have submitted falsified reports and (2) system used to measure
the salespersons' performance. Based on our limited work, we have
established that:

     --The Inspector General's investigation confirmed the exist-
       ence of serious abuses prior to Mr. Breen's allegations,
       and available information shows that some abuses continue
       despite the Division's efforts to discourage them.

     --The Division's performance measurement system, as Mr. Breen's
       allegations imply, contains serious shortcomings, and does
       not provide the data necessary to establish the cost-
       effectiveness of the salespersons' efforts.

     --Although the question about the effectiveness of the Divi-
       sion's promotional efforts was raised in 1976 by the Of-
       fice of Management and Budget and a major public accounting
       firm, Arthur Andersen & Co., data still are not available to
       show that the promotional efforts have a significant impact
       on sales volume.


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                                 119293

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