About | HeinOnline Law Journal Library | HeinOnline Law Journal Library | HeinOnline
LOG IN
LOG IN

AFMD-82-86 1 (1982-07-13)

handle is hein.gao/gaobabmmp0001 and id is 1 raw text is: UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON, D.C. 20548 -iUMAN RESOURCES DIVISION B-208080 JULY 13,1982 Ms. Dorothy L. Starbuck 1111111 Chief Benefits Director Department of Veterans Benefits 119105 Veterans Administration Subject: : VA Claims Processing Improvements Can Aid In 'Improving Productivity ( GAO/AFMD-82-86) Dear Ms. Starbuck: We have recently concluded the onsite portion of a produc- tivity review of the Veterans Administration's compensation, pen- ,ion, and education benefits claims processing function. As a [art of that review, we were able to identify a number of opera- tional changes that could lower costs and improve timeliness. Your staff has been aware of our work, and in December 1981 we w.ere con- tacted by a member of the task force you recently activate- to im- prove the claims process. We were asked if we could prov . sug- gestions to the task force that they might consider in th work. In response, we met with members of the task force and oth-_-s in February 1982, and orally presented about half of the method and procedural changes we had developed--the others were not yet suf- ficiently developed to be included. This letter transmits to you the entire series of 17 suggested improvements. (See encl. I.) Enclosure II provides details about the objectives, scope, and methodology of our review. Some of these suggestions originated from discussions our staff had with individuals who were working directly with claims. Some were developed from our own ideas on how the claims process might be improved. Still others were obtained through observing good practices that were followed in certain locations but not in others. Consequently, not all of these suggestions will benefit all locations--some have already been implemented at some stations. Further, some improvements have already been made as a result of suggestions we made while visiting the locations. However, we believe the potential for considerable cost savings still remains from broad adoption of these operational changes. For example, the potential savings could be more than $7.0 million per year from just two operational changes: (910334)

What Is HeinOnline?

HeinOnline is a subscription-based resource containing thousands of academic and legal journals from inception; complete coverage of government documents such as U.S. Statutes at Large, U.S. Code, Federal Register, Code of Federal Regulations, U.S. Reports, and much more. Documents are image-based, fully searchable PDFs with the authority of print combined with the accessibility of a user-friendly and powerful database. For more information, request a quote or trial for your organization below.



Contact us for annual subscription options:

Contact Us

Already a HeinOnline Subscriber?

Log In

profiles profiles most