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B-114874 1 (1974-01-04)

handle is hein.gao/gaobabkyx0001 and id is 1 raw text is: IRESTRi'CTED N ot to be released outside the General Accounting Office except on the basis of specific approval by, the Office of Congressional Relations, a record of which is kept by the Distribution Section, Publications Branch, OAS COMPTROLLER GENERAL OF THE UNITED STATES WASHINGTON. D.C. 20548 A111 - B-114874 RELEASED The Honorable Thaddeus J. Dulski Chairman, Committee on Post Office and Civil Service House of Representatives JAN 4 1974 Dear Mr. Chairman: Pursuant to your request of March 19, 1973, we examined the quality of mail service provided by the Denver, Colorado, Post Office. On July 23, 1973, we briefed staff members of (f the Subcommittee on Postal Facilities, Mail, and Labor Man- - agement on the results of our examination and gave them copies of the charts (encs. I to XI) used in the briefing. The Subcommittee later used this data during its hearings in Denver. As requested, this letter summarizes our briefing. The Denver office generally had not met the Postal Serv- ice's mail delivery standards, but had improved its delivery performance after Christmas 1972. Sorting errors, which caused mail to be sent to the wrong destinations, and proc- essing delays prevented significant quantities of first-class mail from being delivered on time. Also, although the volume of mail increased, the post office did not receive two letter sorting machines scheduled for delivery before the 1972 Christmas mail surge. These machines became operational in June 1973. BACKGROUND The Denver office handles about 1.3 billion pieces of mail annually, or about 3.5 million pieces daily. During postal fiscal year 1973, the number of mail processing employees in the Denver Post Office increased from 3,623 to 3,751--an increase of 3.5 percent--while the mail volume increased by about 57 million pieces--an increase of about 14 percent. To process this increased volume, the employees worked 817,009 hours overtime, an increase of 148,536 hours, or 22.2 percent, over the overtime worked in postal fiscal year 1972.

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