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B-114874 1 (1974-01-07)

handle is hein.gao/gaobabkvt0001 and id is 1 raw text is: Accounttig office exiet -o the bas~s ofspwicap~ by e Off ice of Congressional Relationsa COMPTROLLER GENERAL OF THE UNITED STATES5 WASHINGTION, ID.C.204 B-114874 RELEASED JAN 7 1974 ,Tje Honorable Thaddeus J. Dulski, Chairman 4 f-tCommittee on Post Office and Civil Service (/1 House of Representatives Dear Mr. Chairman: Pursuant to your request of March 19, 1973, we examined p the quality of mail service provided by the Honolulu, Hawaii, Post Office. On July 23, 1973, we briefed staff members of £Ithe Subcommittee on Postal Facilities, Mail, and Labor Man- agement on our examination and gave them copies of the charts (see encs. I to VI) used in the briefing. Subsequently, the Subcommittee used this data during its hearings in Honolulu and Hilo, Hawaii. As requested, this letter summarizes our briefing. The Honolulu office generally met the Postal Service's mail delivery standards, except during the Christmas period. However, problems such as sorting errors, which caused mail to be sent to the wrong destination, and processing delays, which prevented significant quantities of mail from being delivered on time, were present. Also the number of employ- ees decreased while the mail volume increased. BACKGROUND The Honolulu office handles about 400 million pieces of mail annually, or about 1.1 million pieces daily. During postal fiscal year (PFY) 1973 the number of em- ployees in the Honolulu office decreased from 1,419 at the beginning of the year to 1,373 at the end of the year--a 3.2 percent decrease--while mail volume increased by about 28.4 million pieces--an increase of about 7.6 percent. The Honolulu office did not have the resources to ex- peditiously handle the increased mail volume in postal fiscal year 1973 because the increased workload was not anticipated in the office's budget.

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