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B-114874 1 (1974-01-09)

handle is hein.gao/gaobabkvs0001 and id is 1 raw text is: -- Ot tO 9;- releaed cutide the General 7) (77~ ~q PCoun t: g ofE7ce except GA V ap of epecific apprOa by the office of Colgress c ! zal QlteOnso a record of which ~ is kept by the Distribufion Section, Publcations Branch OAS COMPTROLLER GENERAL OF THE UNITED STATE& WASHINGTON, D.C. z0o48 RELEASED AN 9 1974 B-114874 The Honorable Thaddeus J. Dulski, Chairman Committee on Post Office and Civil Service House of Representatives Dear Mr. Chairman: Pursuant to your request of March 19, 1973, we examined the quality of mail service provided by the Los Angeles, California, Post Office. On July 23, 1973, we briefed staff members of the Subcommittee on Postal Facilities, Mail, and Labor Management on the results of our examination and gave them copies of the charts (see encs. I to XI) used in the briefing. The Subcommittee later used this data during its hearings in Los Angeles. As requested, this letter summarizes our briefing. The Los Angeles office generally had not met the Postal Service's mail delivery standards. Sorting errors, which caused mail to be sent to the wrong destinations, and proc- essing delays prevented significant quantities of first- class mail from being delivered on time. Also, while the volume of mail increased, the number of employees decreased and the post office did not receive two letter sorting machines scheduled for delivery before the 1972 Christmas mail surge. These machines were rescheduled to be installed in July 1973. BACKGROUND The Los Angeles office handles about 3.8 billion pieces of mail annually, or about 10.3 million pieces daily. The average number of employees at the Los Angeles office decreased from 13,347 in postal fiscal year 1972 to 12,692 in postal fiscal year 1973--a decrease of 4.9 percent--while the mail volume increased by about 420 million pieces--an increase of about 12.5 percent. To process this increased volume, employees worked 1,663,222 hours overtime, an increase of 968,362 hours, or I4 @+9I

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