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B-114874 1 (1973-10-02)

handle is hein.gao/gaobabjhz0001 and id is 1 raw text is: RESTRICTED - Not to be released outside the General Accounting Office except on the tasis of specific approval Ito by the Office of Congressional Reation .-- COMPTROLLER GENERAL OF THE UNITED STATES WASHINGTON. D.C. 04 B-114874 RELEASED OCT 2 1973 088692 The Honorable Thaddeus J. Dulski Chairman, Committee on Post Office and Civil Service House of Representatives Dear Mr. Chairman: Your March 19, 1973, letter requested that we assist the Subcommittee on Postal Facilities, Mail, and Labor Management and the Subcommittee on Postal Service in con- nection with the field hearings they would be having as part of your Committee's investigation of Postal Service activi- ties. On May 4, 1973, we briefed staff members of the Sub- committee on Postal Service and a staff member of your Com- mittee on our examination of the quality of mail service provided by the Miami, Florida_ Post Office and gave them copies of enclosures I through XIX. The Subcommittee used this data during its hearings in Miami on the mail service provided by the Miami Post Office. This letter summarizes our briefing0 The theme of our briefing was that the Miami Post Office had not consistently met the Postal Service's mail delivery standards but had improved its performance since the end of 1972. Significant quantities of first-class mail did not meet the standards because of mail processing delays and wrong destination routings due to sorting errors. Other factors affecting mail service included a significant reduc- tion in the mail processing labor force during a period of increasing mail volume, the failure to receive a letter sort- ing machine which had been scheduled for installation before the Christmas surge, and low employee morale. 91 10 7

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