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GGD-85-85 1 (1985-09-11)

handle is hein.gao/gaobabfjg0001 and id is 1 raw text is: 1 2--WI7 BY THE U.S. GENERAL ACCOUNT NG OFFICE Report To The Commissioner, Atlanta Region, Social Security Administration Improving Operating And Staffing Practices Can Increase Productivity And Reduce Costs In SSA'S Atlanta Region According to the Social Security Administration's mea- surements, its Atlanta region has the highest productivity among the agency's 10 regional offices. The region handled 21.3 percent of the national field office work load with 16.6 percent of the national field office staff. In fiscal year 1984, the region's productivity was 129 percent of the SSA national average. Nevertheless, there are oppor- tunities to improve productivity within the Atlanta region. GAO found that the productivity of field offices within the Atlanta region varies widely. Some offices process over 50 percent more work load per person than the average office without decreasing the quality or timeliness of the service provided to claimants; these offices processed nearly twice the work load as some of the lower producers. The Commissioner of the Atlanta region agreed with the thrust of GAO's recommendations that are aimed at improving field office productivity through the use of (1) better operating practices which have been obtained by comparing the operating practices of the offices with high and low productivity, (2) a work load based resource allocation system which would more closely provide for the matching of field office staff to work load, and (3) training and accountability measures for field office managers. 7 0 ICCou% Il/t/tllt//I [tI! illl 128187 GAO/GGD-85-85 September 11, 1985

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