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AFMD-84-8 1 (1984-01-30)

handle is hein.gao/gaobabejr0001 and id is 1 raw text is: 



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BY TH E US GE: E AL AC                         U NT LNN; G       FRCE



Report To The Chairman,


Federal Energy Regulatory Commission



FERC Can Improve Its Operational Performance

By Broadening And Deepening Current

Management Efforts

The Federal Energy Regulatory Commission
(FERC) issues thousands of similardocuments
each year, including licenses, rate change
approvals, etc. Its operational performance
can be evaluated by measuring the timeliness
with which it issues these documents, the
productivity of its staff (number of documents
issuedfor a given staff level) and the qualityof
its work.

FERC's timeliness has improved significantly
in recent years Its productivity has improved
somewhat less. Quality, however, is unknown
because FERC does not currently measure it.

GAO believes that FERC's timeliness improve-
ment has resulted from strong management
attention, including specific improvement proj-
ects as well as techniques (such as measures
of timeliness and goals for improvement) to
assure that managers at all levels are account-
able for timeliness. GAO recommends that
FERC apply to productivity the techniques
used to improve timeliness it should also
attempt to develop objective measures of qual-
ity. GAO also proposed fourteen more specific
improvements.

FERC management is currently taking action
on these recommendations and proposals.









  ,      GAO/AFMD-84-8
                  ~®C~m<A                ,JANUARY 30. 1984

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