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AFMD-83-12 1 (1982-12-22)

handle is hein.gao/gaobabdtv0001 and id is 1 raw text is: 
                                                                       7q



REPORT BY THE U, S.


General Accounting Office






Improved Productivity Can Reduce The

Cost Of Administering Veterans

Benefit Programs



Th Veterans Administration (VA) could
sa e several million dollars annually by
reducing overstaffing and improving pro-
du~tivity at regional offices that process
claims for veterans' benefits. The offices
arq provided staff based on the number of
claiims to be processed. VA provides addi-
tional staffing to offices in locations where
it believes economic and demographic con-
ditlons make it difficult to maintain an
adequately trained and motivated work force.

GAO found that the regional offices' pro-
du ptivity was unrelated to the economic
anl demographic factors VA cited. Conse-
qu 3ntly, VA does not need to provide extra
sti ff for certain offices based on their
loqation.






                                                               120179






                                                            GAO/AFMD-83-12
                                                            DECEMBER 22,1962


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