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ID-83-8 1 (1982-11-05)

handle is hein.gao/gaobabdsj0001 and id is 1 raw text is: I


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BY THE U.S. GENERAL ACCOUNTING OFFICE




Report To Representative Frank Annunzio


Breakdown In Service At

Chicago Passport Agency




Chicago's passport issuance delays were
caused by an increase in backlogged pass-
port applications, deficiencies in the re-
cently installed Travel Document Issuance
System, and numerous management prob-
lems. The State Department shifted work-
loads and took other actions to remedy
Chicago's problems.


In GAO's opinion, no breakdown of service
need have occurred if the new system had
performed as planned and if management
had addressed problems sooner. GAO also
reports on problems with Chicago's cash
accounting and security of passport materials.


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  GAO/ID-83-8
NOVEMBER 5, 1982

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