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CED-82-99 1 (1982-08-24)

handle is hein.gao/gaobabdox0001 and id is 1 raw text is: BY THE US, GENERAL ACCOUNTING OFFICE Report To The Secretary Of Transportation Changes To The Motor Vehicle Recall Program Could Reduce Potential Safety Hazards Nearly 128 million vehicles, tires, and other related items have been recalled because of safety defects, thereby reducing their po- tential to cause accidents. In many cases the National HighwayTraffic Safety Administration's defect investiga- tion process has taken years to complete. Meanwhile, owners continue to drive vehi- cles that could be defective. About half of the millions of owners receiv- ing recall letters fail to respond by having their safety defects corrected. Some own- ers do not perceive the defects as problems or do not believe the recalls are important. GAO found that nearly all the recall letters it reviewed were written at too high a read- ing level and were difficult to understand. Lowering the reading level could increase owner response rates. irm 119296 GAO/CED-82-99 AUGUST 24, 1982

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