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HRD-82-88 1 (1982-06-03)

handle is hein.gao/gaobabdlm0001 and id is 1 raw text is: UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON, D.C. 20548 HUMAN RESOURCES OIVISION 1, ,2 ..... .1982 B-207749 RELEASED The Honorable Jim Sasser United States Senate Dear Senator Sasser: Subject: Results of Investigation Into Alleged Ouotas Being Used by the Social Security Administration to Terminate Disability Insurance Benefits (GAO/HRD-82-88) In accordance with your April 29, 1982, request, we visited the Social Security Administration (SSA) District Office in Memphis, Tennessee, to investigate an anonymous allegation that quotas were used to terminate the benefits of disability insurance recipients. The allegation, purportedly from a District Office employee, claimed that employees were being pressured to meet quotas in terminating disability benefits under SSA's continuing disability investigation (CDI) program. We visited the main District Office in downtown Memphis and its three branch offices. We talked to the District Manager, his assistants, the three branch chiefs, nine claims representatives, three service representatives, and three data review technicians. Included in this group were the local employee union's president and two union stewards. We also met with Mr. Gay Moskowitz, a representative from your office in Memphis. The primary purpose of our visit to Memphis was to locate the anonymous source of the allegation and determine its validity. We also wanted to obtain from the District Office employees their perspective on the CDI program, its impact on their workload, and the nature of any beneficiary complaints. In addition to using private rooms to interview the various employees, we had a tele- phone line available after normal working hours to encourage em- ployees to contact us (see the enclosed letter we distributed to SSA employees in Memphis). The individual who made the allegation failed to identify himself or herself. We concluded that the allegation regarding a specific quota for terminations was groundless at the Memphis District Office. We base this conclusion on the following. (105158) 118869

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