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HRD-82-45 1 (1982-03-15)

handle is hein.gao/gaobabdaz0001 and id is 1 raw text is: PFI FASED t UNITED STATES GENERAL ACCOUNTING OFFICE ~.WAMFj TRP, D.C. 20548 enra HUMAN RESOURCES March 15, 1982 DIVISION B-206580 The Honorable Gary Hart United States Senate The Honorable Patricia Schroeder House of Representatives Subject: The Veterans Administration's Denver Regional Office Needs an Improved Claims Processing Monitoring System to Speed Up Service to Veterans (HRD-82-45) In response to your September 9, 1980, request, we reviewed the operations of the Veterans Administration's (VA's) Denver Regional Office. As discussed with your offices, we reviewed (1) case files randomly selected from the VA Denver Regional Office's (VADRO's) current veterans' benefits claims to determine where delays were occurring and what improvements, if any, could be made and (2) the extent of VADRO's labor-management problems. VA's Department of Veterans Benefits administers the compen- sation, pension, and education benefits programs--which comprised $14.9 billion of VA's $22.5 billion appropriation for fiscal year 1981--through 58 regional offices, including VADRO. Compensation benefits are available to disabled veterans whose earning capacity has been impaired due to military service and to surviving spouses, children, or dependent parents of veterans who died from service-connected causes. Pension benefits are available to needy veterans who are permanently and totally disabled from non-service-connected causes, or who are age 65 or older, and to needy surviving spouses and children of veterans who died of non- service-related causes. Education benefits are available to eli- gible veterans and to the dependents of veterans who are totally disabled as a result of a service-connected cause or whose death was service connected. (400477) 117925

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