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GGD-81-86 1 (1981-07-23)

handle is hein.gao/gaobabcii0001 and id is 1 raw text is: t be releautd '*tsd the re-s- *V~~fice%cet to ti'ebjs of $Pevic app3V om~~m.,.=o.V on . ,.,, /*1 UNITED STATES GENERAL ACCOUNTING OFFICE I6U WASHINGTON, D.C. 1054 B-203054 JULY 23, 1961 The Honorable Max Baucus United States Senate Dear Senator Baucuss 116212 Subjects uality of Mail Se;vice to Postal Patrons in Montan~a(GGD-8l-86) This is in response to your February 26, 1981, request for a survey of mail service in Montana to determine if it has been meeting Postal Service delivery standards. We reviewed the Serv- ice's delivery performance statistics for First-Class Mail for fiscal year 1980 and found that overnight delivery exceeded the Service's 95 percent on-time delivery goal. Mail committed to 2- and 3-day areas did not meet the 95-percent goal but mail com- mitted to be delivered in 2 days exceeded national averages. These delivery statistics only provide a weighted average of the Service's performance in Montana. Delivery performances to some locations were worse than others, and delivery of mail originating outside Montana was generally below the overall de- livery performances. In addition, when conpared to statistics reported to you in 1977 (when we last reviewed the matter for you), delivery performances seem to have deteriorated. You also asked about second- and third-class mail service. Although the Service has delivery standards for these classes of mail, it has no reliable performance data. Therefore, we are unable to draw any conclusions about the .timeliness of second- and third-class mail delivery to Montanans. POSTAL OPERATIONS IN MONTANA Montana is part of the Service's Western Region, which in- cludes 11 western states, Alaska, and Hawaii. Sectional center facilities 1/ (SCF) and post offices in Montana are under the direction o? the district office located in Salt Lake City, Utah. The nine SCFs are located in Billings, Wolf Point, Miles City, Great Falls, Havre, Helena, Butte, Missoula, and Kalispell. _I/A sectional center facility is a large mail handling facility for processing mail for peripheral local post offices in a designated service area. (220840) 5774q'

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