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HRD-81-47 1 (1981-02-06)

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BY THE U,S, GENERAL ACCOUNTING OFFICE

Report To The Secretary Of Health

And Human Services






Social Security Needs To Better Plan,

Develop, And Implement

Its Major ADP Systems Redesign Projects


The Social Security Administration undertook
a major project to redesign the computerized
system it uses in administering the Retirement,
Survivors, Disability, and Health Insurance
programs. Although substantial effort and re-
sources were invested in this project, it was
largely unsuccessful. Deficiencies in redesigned
computer programs resulted in many benefi-
ciaries receiving incorrect benefit payments
and confusing payment notices.

Inadequate planning and management of the
project and deficiencies in Social Security's
system modification process were primary rea-
sons that it was not successfully completed.
These weaknesses apparently occur throughout
Social Security's computerized systems.

This report discusses the problems Social Secu-
rity encountered on this systems redesign pro-
ject and contains recommendations to the Sec-
retary of HHS to correct them.


-  II I 1 11 I  I
    114320


      HRD-81-47
FEBRUARY 6, 1981


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