About | HeinOnline Law Journal Library | HeinOnline Law Journal Library | HeinOnline

HRD-81-30 1 (1980-12-29)

handle is hein.gao/gaobabbku0001 and id is 1 raw text is: 
                                                       SIq139


GAO
United States General Accounting Office            CA - 11b h- esources
W' n1tn DC 20548                                     MRP


B-201351     by the 01 firot
                                               DECEMBER 29, 1980
                        RELEASED

 The Honorable Alan Cranston                         iii
 Chairman, Committee on Veterans' Affairs
 United States Senate
                                                 114139
 Dear Mr. Chairman:

      Subject:   eterans Administration Life Insurance
                Claims ProcessingJ(HRD-81-30)

      You requested that we review life insurance claims
 processing by the Veterans Administration (VA) to determine
 claims processing time frames and to make further inquiries
 of claims processing if warranted.

     (VA has performed well against most of the timeliness
 standards it established for both the internal processing
 steps and for the entire claims process. Although avoidable
 delays occurred in the initial stages of claims processing,
 VA is taking steps to speed up the process at the:

      -Regional office level), where the impact of(a new VA
        automatic data processing system is changing work-
        flow to improve the timeliness of claims processing

      .-Phladelphia insurance center) where steps have been
        taken to reduce delays based on our suggestions.

      Some problems existed in the center's application of
 VA's quality control procedures, which may have resulted
 in inaccurate management reports on the center's perfor-
 mance in meeting its overall timeliness standard. Since we
 brought this matter to their attention, center officials
 have taken corrective actions which should improve the ac-
 curacy of these reports. The results of our review are
 detailed in the enclosure.



                                                  (400471)







                           ~m/7q137

What Is HeinOnline?

HeinOnline is a subscription-based resource containing thousands of academic and legal journals from inception; complete coverage of government documents such as U.S. Statutes at Large, U.S. Code, Federal Register, Code of Federal Regulations, U.S. Reports, and much more. Documents are image-based, fully searchable PDFs with the authority of print combined with the accessibility of a user-friendly and powerful database. For more information, request a quote or trial for your organization below.



Contact us for annual subscription options:

Already a HeinOnline Subscriber?

profiles profiles most