About | HeinOnline Law Journal Library | HeinOnline Law Journal Library | HeinOnline
LOG IN
LOG IN

FPCD-81-31 1 (1981-01-07)

handle is hein.gao/gaobabbka0001 and id is 1 raw text is: UNITED STATES GENERAL ACCOUNTING OFFICE III) WASHINGTON, D.C. 20548 PEDERAL PMONNEL ANO COMPENSATION DIVISION JANUARY 7, 7981 B-201646 The Honorable Jule M. Sugama Deputy Director, Office of Personnel Management 114102 Dear Mr. Sugarman: Subject: e of Quality Control Circles in Federal Government2FPCD-81-31) We recently completed a limited survey on the use of quality control (QC) circles in the Federal sector in which we reviewed the available literature on OC circles and con- tacted program managers at 2 private corporations and 10 Federal agencies. This survey was intended to ascertain the extent to which OC circles were being used in the Fed- eral sector. Enclosure I to this letter contains general information on Federal QC circle programs we identified. Our survey indicated that the use of this productivity enhancement concept seems to be growing rapidly throughout the Federal Government, particularly in the Department of Defense. At the same time, participating agencies do not appear to be routinely establishing systematic methods to evaluate their programs. Given this situation and the im- portant role that your agency plays in promoting and over- seeing Federal productivity programs, we want to share with you our observations and concerns. QC circles are small groups of employees, generally from the same work area, led by their first-level supervisor who meets regularly on a voluntary basis during normal working hours to identify, analyze, and resolve job-related problems. The participants generally receive advance training in prob- lem solving. OC circles are founded on the concept that pro- ductivity improvements come not only from technological change but also from greater employee motivation and involvement in the work. Through QC circles, Federal agencies generally at- tempt to increase operational efficiency and enhance product quality through more effective teamwork and communications. (961128) .t,/ '.0~

What Is HeinOnline?

HeinOnline is a subscription-based resource containing thousands of academic and legal journals from inception; complete coverage of government documents such as U.S. Statutes at Large, U.S. Code, Federal Register, Code of Federal Regulations, U.S. Reports, and much more. Documents are image-based, fully searchable PDFs with the authority of print combined with the accessibility of a user-friendly and powerful database. For more information, request a quote or trial for your organization below.



Contact us for annual subscription options:

Contact Us

Already a HeinOnline Subscriber?

Log In

profiles profiles most