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FGMSD-80-72 1 (1980-07-22)

handle is hein.gao/gaobabaud0001 and id is 1 raw text is: 



                   UNITED STATES GENERAL ACCOUNTING OFFICE
                           WASHINGTON, D.C. 20548

DIVISLON OF FINANCIAL ANO
GENERAL MANAGEMENT sTutWs

    B-199134                                            JULY 22,1980



    The Honorable Moon Landrieu
    The Secretary of Housing and                           1183
      Urban Development                                    112836

    Dear Mr. Secretary:

         Subject: r-oblems in Implementing of Department of
                   Housing and Urban Development's New Payroll
                   System§7(FGMSD-80-72)

         At the request of Congressman . Caldwell Butler, we
    inquired why some employees of the Department ot sousing and
    Urban Development (HUD) have not been paid promptly and accu-
    rately under the new terminally operated personnel/payroll
    system (TOPPS). The request was prompted by complaints from
    constituents who are HUD employees. They had received pay-
    checks for wrong amounts due to incorrect withholding and
    overtime computations and other errors. Also, some of these
    constituents complained about system delays in adding or ter-
    minating personnel and changing employee status in accord with
    job changes.

         We found that most of the complaints related to TOPPS
    could be attributed to four basic problems discussed in this
    report.

         --The system contained some design weaknesses.

         --The system was implemented before personnel were ade-
           quately trained.

         --An adequate means of resolving complaints had not been
           provided.

         --Emergency salary payments were improperly treated as
           advances.

         Also, we noted that the TOPPS systems design has not been
    submitted to GAO for approval because HUD has been unable to
    devote adequate staff to the system's documentation.

                                                           (905013)
                                                             ,4, e -^3

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