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GGD-79-8 1 (1978-10-24)

handle is hein.gao/gaobaayfa0001 and id is 1 raw text is: DOCUMENT RESUME 076'-41 - f C3ob' 1) (Observations on Customs' Automated Merchandise Processing Systeml. GGL-79-8; B-114898. October 24, 1978. 4 pp. Report to Vernon V. Hann, Assistant Ccmmissioner, United States Customs Service: Office of Operations; by Thomas R. Colan, Assistant Director, General Government Div. Contact: General Government Div. he Automated Merchandise Processing System is the Customs Service's approach to the problem of limited manower to cope with an increasing imported merchandise wcrkload. Under the system, import specialists are to determine which type cf entries are low risk and can be machine processed and which require individual examination by a specialist. For the first 6 months of 1978, only 30% of the entries were designated for machine processing, and 70% of all entries were examined by import specialists. Because they are accountable for errors, specialists tend to play it safe and designate only a small percentaqe of ent:ies for automated processing. The substitution of statistical sampling techniques for specialist judgments would probably increase the number of entries processei hy machine. Import specialists would be better utilized if routine duties associated with review of entries were delegated to lower qrade persoDnel since import specialists spend between 150 and 200 staff years performing rcutine clerical duties. Subjective risk assessments have resulted 4.n incon-'istent entry prccessing, and selection criteria vary according to location and the nature of the commodity. The Office of Operations should proceed with a study of entry characteristics in order to use a statistical sampling system for referral of entries to import specialists ord should direct that routine tasks associated with the . )cessing of imports be performed by clerks rather than by specialists. (RRS)

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