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DOCUMENT RISUBE
06259 - [517267551 RARZ45(I
r Beview of the Quality of Mail Service in MissuCri]. GGD-78-80;
B-114874. June 15, 1978. Released June 20, 1978. 2 pp. * 4
enclosures (16 pp.).
Report to Sen. John C. Danfortb; by Victor L. Lowe, Director,
General Government Div.
Contact: General Government Div.
Budqet Function: Commerce and Tranuportaticn: Postal Service
(402).
Orqanization Concerned: Postal Service.
Conqressional Relevance: Sen. John C. Canforth.
An evaluation was performed of the quality cf mal
service in Missouri and the consolidaticm of mail processing
operations to the Mid-missouri General mail Facility. mail
service in Missouri was generally god. first-class nail cane
close to meetinq the Postal Service's S51 cntime delivery goal,
and mail committed to 2-day and 3-day delivery tines ccatared
favorably with regional and national avetages for ontimE
delivery performance. Vhile only about 71 cf the nail was
delivered late during fiscal year 1977 (usually only ty about 1
or 2 days), this amounted to a volutA of 74 millicn. an analysiz,
of customer complaints showed no indicaticns of long-term or
unusual problems except for complaints received just after the
consolidation. There were serious prcblems associated with the
consolidation for a few weeks. Although many of the ;rctlems
were resolved, the Postal Service has been unable tU achieve
reduced operating costs and improve nail service to the
preconsolidation level. The consolidation should eventually
result in savinqs of about $205,000 anrually, and tail service
should reach its preconsolidation level. (8TH)](ViewImageLocal?handle=hein.gao/gaobaaxlg0001&div=1&collection=&method=preview&ext=.png&size=3)