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GGD-78-48 1 (1978-05-02)

handle is hein.gao/gaobaaxdl0001 and id is 1 raw text is: DOCUMENT RESUIE 05738 - [B12862303 Customs' Ettorts To Develop a System for Assigning Inspectors Need Top Management Support. GGD-78-48; B-11486S. May 2, 1978. 36 pp, * 2 appendices (3 pp.. Report to Secretary, Department of the Treasury; by Uilliam J. Anderson (for Victor L. Love, Director, General Gevernmert Div.). Contact: Genural Government Div. Budqet Function: G,'neral Government: Executive Direction and Manaqement (802); General Government: Central Personnel Management (805). Orqanization Concerned: United States Customs Service. Congressional Relevance: House committee on Ways and Means; Senate Committee on Finance: Interraticinal Trade Subcommittee. Authority: National Productivity and Quality of working Life Act (P.L. 94-136). The method the U.S. Customs Service uses to allccace inspectors to ports-of-entry has created staffing inconxistencies and the potential for their inefficient use Althovqh Customs has been aware of these shortcomings for ze.ny years, only recently have efforts been made to correct tk2 problem. In August 1976, Customs established the Productivity TasK Force to develop en approach to productivity management. Findinqs/Conclusions: despite the magnitude of its responsibiliti.es, Customs does not have a system which provides detailed info'mation on its inspection efforts and whicb relates such efforts to accomplishments, considerinq such factors as volume, processing complexity, enforcement risks, and tacility restrictions. In addition, Customs terminology has not been standardied, thereby hindering the conversion cf wcrklcad data to staffinq requirements. A review of Customs cperations at several locations showed no appazent correlaticn tr*ween the number of inspectors assigned to a port-of-entry and the workload in terms of activity levels, work complexity, cr enforcement risks. Efforts to correct these prcllem s ti;cugh tae Productivity Management and Improvement Ercqram appear to be weakeninq, and top management support is needed if Customs is to make a more ra,.ional allocation of iLspectors. Recommendations: The Secretary 3f the Treasury should direct the Commissioner of Customs to provide the Productivity Task Force the necessary leadership and the authority, guidance, and personnel to acccmplish its objectives; monitor the progrezs of the Productivity management and Improvement Prcgram; and develop standardized Customs terminology for current and prcpcsed information systems. (Author/SC)

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