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DOCUMENT ESUE A 7ooef
05026 - [ BJ3'5201] (Restricted) /
[Improvements .Needed'idVrocessing CiVil Service Retirement
Claims]. FPCD-78-10' #- '79810. Janus::y 30, 1978. 3 pp. + 3
appendices (15 pp.).
Report to Rep. John oss; by Elmer B. Staats, Comptroller
General. b
I~aue Area: Federal Personnel Management and Compensation:
Administration of Retirement Programs (308) ; Federally
Sponsored or Ass.sted Income Security Programs: PayWqnt
Process6s, Proceduxes and Systems (1309)
Contact: Federal Personnol and Compensation Div.
Badqet Function: Income 'Security: Federal Employee Retirement
and Disability (602)-. ...
Orqanization Concerned: fivil Service commission; Civil Service
Commission: Bureauiif Retirement, Insurance, and
Occupational Health.
congressional Relevance: Rep. John E. hosS.
Authority: 5 U.S.C. 03.-
Tie processing function for civil service retirement
and refund claims includes employing-agency processing of
individual retirement records and adjudication of claims by the
Civil Service Commiss'on's (CSC) Bureau of Retirement,
Insurance, and Occupational Ha.alth. An estirated 16C,000
retirement and survivor'annuitant claims and 132,000 refund
claims were processed in fiscal ysar 1977.
Findinqs/Conclusions: 11'ploying agencies Lave Dot met
established standards in submitting individual retirement
records to the Bureau. Delays occur because of poor
coordination, low priority assignment, erroueous data, and
personnel shortaqes. The Bureau has not been effective in
speedinq up the process or iu assisting agencies in identifying
causes of delays and following up on corrective actioDs. It does
not haie established claims processing standards and, after
receiving retirement records from agencies, does not process
claims promptly. Finac ial hardship to retiring employees and
survivor claimants has resglted from delays and th-i fact that
survivor claimants d4,-It receive special payments wbilq claims
were being processed. Also, the Bareau has not carried out the
CSC policy oi .equirk qcomplete and timely reFlies to.
correspondence. C.1- recently instituted several new policies anl
procedures which shoQ 5peed up payments, but additiqlasteps
are needed. Recomme;4a. ons: The Chaizaan of CSC shouldt-assign
a higher priority to. 9 Bureau's monitoring of employing-agency
performance in submitting timely, complete, a,,d occurate
retirement records aun files and have Bureau officials work with
agency officials to idontify problems and take corroctive
action; establish a t; standard for the timeliness of claimas
processing; determinq wiy replies to correspondence have not
been made more quicy ,n assess whether established tiae](ViewImageLocal?handle=hein.gao/gaobaawpw0001&div=1&collection=&method=preview&ext=.png&size=3)