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DOCUM~ENT[ RLEUII
093- fB.3O7'4291
IfcLmrto Deler.se's Carrier Evaluation and Piepcrtirg System
LOL ;:d-Sur.14 tn,: Periormaxice of Householdj Goods CartrierE].
l78- 20 ; C 15_*.43. October 31i, 1S77 . 9 pp.
--ct to F: ep . Melvin Price, Chaia, 'lueCmiteo Armed
L v6 e; L-y Robert F. Keller, Acting Lomptzollc:, General.
.s-S4 Area: Facillties and Material Managewent Federal
iransportation of Things (7014).
con'-&ct: Loqistics and Communicat'ions Div.
Bud,t Futliction: National Detense: Le-partuene. of De±ense -
~iliary(except Procurement Z ccttracts) 4051).
Orqariization Conctrned: Department 0±: Defense.
covq~-sionl Relevance.# house Comaittrie in Arned Services.
the carrier Evaluation and Eeporti.ng Systeg of thE
iu; PartiEnt 4L. wt-fense (DOD) is a qu~ility ccntic proqjram
d-iesiqne6 to m -_asure tie performanre of hous~ehold gccds rcarrler.s
,r* cipat-,iiq irn DOD domestic house~abcld qcca- 8hipmei~ts.
Z.L4I' 1s pr0v1 ing hjqh quality serrice at competitive re es are
_r:war-d.-d with d tqreater voluue of tz.a±iic than ceirxigrz c
providinq lower quality service. Perfcrmance factors con~zidered
-.nclu'- onrt-_ picixup in- delivery, atsencE of loss- cx .Jauage,
iut~r satisfaction, and shipment sbardlirg and administrative
pr.-Wcelures. L composite bcore is ccmputed for each carrier,
icat nq its averaqe pertormaice for all skji~mentE handled.
.'i-.-L±ZBs/Conclu sions: Althcuqn it is tco early to measure the
full im~pact ot the test cf Lhe r-w system, there axe irdi.catioris
or iq.iutimiprovements~ inl the quality oz service undcr the
-st pro,;rdm. Fcr exaw~ple, d 41 4nq May thirough Septe: ber 1976,
calre.-s ml -t th.- urleLtid pickup date on less than O.-A of
-: jzms at thI±_ 11 prijraa 6ites, compared to a nationwide Late
). ht eftect, i. aily, of the przqrav or, the incideLCe or
xtt-vt ct liss arnd damage claims could not tt: detergined due tc
tn1-L- iacx ot data from site- not in the prorzam to ccmp~re with
t rst statlztics. Fiow DOD's Standpoint tnie quality cl SErvice ii,
tt-run of, ontiuE perz ormiance has iaprcved under the program
w -1t n U t cQWTeapona±,fl increasez in carriers# rates. Also, the
p r --qra wi~ DCI) a uiorm basis for evaluating individual.
carri.er pertormarncc. The carriers' main argument against 'h
rrqram 1 s ta~ it haF ze&sultea in carziezs c±ifiring
noncompkensatory rates. ,-evie~v of the program neither jiroved nor
aoiprvpd tns alleqat,_on. Vecommendations: It the carriers
_utizi.,.t dc-tdiied cost data to show that the rate level li
:iA.UrL1C!--3Lt to COVe-r Carriers' CostS, thE Bou-.e CCLzittc-Q 3D
grwiServices umay wish to consider the mlatter again. However,
based or.tL evidence available, their is no reasca why the
'xtr~rvaiuation arid Reportin~g system prcgran sliculd nct be](ViewImageLocal?handle=hein.gao/gaobaaweb0001&div=1&collection=&method=preview&ext=.png&size=3)