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DCCUMENT SISPME
03767,,- [B2974225]
Managers Need Comprehensive Systems for Assessing Effectiveness
and Operation of Inmate Grievance Mechanisms. GGD-78-3;
B-171019. October 17, 1977. 3 pp. + appendix (13 pp.).
Report to Rep. Robert W. Kastenmeier, Chairman, House Committee
on the Judiciary: Courts, Civil Liberties and the Administration
of Justice Subcommittee; by Elmer F. Staats, Ccmptroller
General.
Issue Area: Law Enforcement and Crime Prevention: Effectiveness
of Correctional Frograms (514).
Contact: General GoverL.4ent Div.
Budget Function: Law Enforcement and Justice: Federal
Correctional and Rehabilitative Activities (753) ; Law
Enforcement and Justice; Law Enforcement Assistance (754).
Organizaticn Concerned: Depirtment of Justice; Bureau of
Prisons; Department of Justice: Office of the Attorney
General.
Congressional Relevance: House Ccmittee on the Judiciary,
Courts, Civil Liberties and the Administratie of J.stice
Subcommittee; House Committee cn the Judiciary; Senate
Committee on the Judiciary.
Authority: H.R. 9400 (95th Cong.).
H.R. 9400 would require that the Attorney General
develop minimum standards fcr inmate grievance mechanisms in
Federal and State correctional institutions to include time
limits, staff and inmate participation, provision for
emergencies, prohibition against reprisals for filing
grievunces, and outside review. Findings/conclusions: The
Bureau of Prisons and most States have implemented inmate
grievance mechanisms without comprehensive management
information systems which will tell them how well their
mechanisms are operating. The Bureau's management informption
system is limited and is not used to identify 1roblems; kt
merely consists of logs of grievances filed and annual reports
showing the number of each type of grievance filed at each
institution and disposition of grievances by institution.
Officials in several States stated that there is a need for
monitoring and evaluating grievance mechanisms, and that a model
system adaptet to their operations would be desirable. The
Califorria Youth Authority has been operating a comprehensive
manaqement information system for assessing grievance mechanisms
which involves collecting monthly statistical data and
conducting sample interviews and administering questionnaires
and tests to staff and inmates. Informatiom obtained may be used
to identify deviations from norms, determine perceptions and
knowledge of the system, detect problems, and frovide evidence
supporting corrective action. Reccmmendations: The Bureau of
Prisons should adopt standards established for State
correctional sy3tems and implement a more comprehensive](ViewImageLocal?handle=hein.gao/gaobaawch0001&div=1&collection=&method=preview&ext=.png&size=3)