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GAO-02-821R 1 (2002-06-07)

handle is hein.gao/gaobaalzp0001 and id is 1 raw text is: £ Accountability * Integrity * Reliability United States General Accounting Office Washington, DC 20548 June 7, 2002 The Honorable Tom Davis Chairman Subcommittee on Technology and Procurement Policy Committee on Government Reform House of Representatives Subject: Contract Management: Roles and Responsibilities of the Federal Supply Service and Federal Technology Service Dear Mr. Chairman: You asked me to provide additional comments on several issues relating to my April 11, 2002, testimony before your subcommittee on the roles and responsibilities of the General Services Administration's (GSA) Federal Supply Service (FSS) and Federal Technology Service (FTS). I am pleased to submit the following comments for your consideration. 1. You point out in your statement that there is in fact overlap between the FTS and FSS programs and that some think this may be beneficial while others think it is wasteful and duplicative. You also note that there appears to be no comprehensive analysis of the impact of this overlap on the cost paid by the government for products and services. In the course of conducting your study, did you come to any preliminary conclusions about the possible impact of the current FSS/FTS overlap on the prices paid for products and services? On the possible impact on the quality of the services provided customer agencies by GSA through FSS and FTS? Both FSS and FTS have conducted customer surveys that indicate customers believe these two purchasing programs provide good value. The opinions of individual customers, however, do not provide a measure of how much value FSS and FTS deliver to agencies. As I noted in my testimony, GSA's performance measures for FSS and FTS do not focus specifically on the question of whether quality products and services are being provided at competitive prices and significant savings to the government. Our review of GSA management information systems showed that existing systems do not provide the information GSA would need to answer such questions. Consequently, we did not come to any preliminary conclusions concerning GAO-02-821R Contract Management

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