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HEHS-00-124R 1 (2000-06-30)

handle is hein.gao/gaobaalpl0001 and id is 1 raw text is: 


   I
 GAO

        Accountability * Integrity * Reliability
United States General Accounting Office                             Health, Education, and
Washington, DC 20548                                              Human Services Division

         B-285520

         June 30, 2000


         The Honorable Fred Thompson, Chairman
         The Honorable Joseph I. Lieberman, Ranking Member
         Committee on Governmental Affairs
         United States Senate

         Subject: Observations on the Department of Veterans Affairs' Fiscal Year 1999
         Performance Report and Fiscal Year 2001 Performance Plan


         As you requested, we have reviewed the 24 Chief Financial Officers Act agencies'
         fiscal year 1999 performance reports and fiscal year 2001 performance plans required
         by the Government Performance and Results Act of 1993 (GPRA). In essence, under
         GPRA, annual performance plans are to establish performance goals and measures
         covering a given fiscal year and provide the direct linkage between an agency's longer
         term goals and day-to-day activities. Annual performance reports are to subsequently
         report on the degree to which those performance goals were met.

         This letter contains two enclosures responding to your request concerning key
         program outcomes and major management challenges at the Department of Veterans
         Affairs (VA). Enclosure I provides our observations on VA's fiscal year 1999
         performance and fiscal year 2001 planned performance for the key outcomes that you
         identified as important mission areas for the agency. These key outcomes are (1)
         veterans are provided high-quality health care at a reasonable cost to the government,
         (2) veterans' benefit claims are processed timely and accurately, (3) disabled
         veterans acquire and maintain suitable employment, and (4) reduced availability
         and/or use of illegal drugs. Enclosure II lists the major management challenges
         facing the Department that we and VA's Inspector General (IG) identified, how VA's
         fiscal year 1999 performance report discussed the progress the Department made in
         resolving these challenges, and the applicable goals and measures in the fiscal year
         2001 performance plan.

         Results in Brief

         Overall, VA's fiscal year 1999 performance showed progress in providing quality
         health care at a reasonable cost. The performance goals were objective, measurable,
         quantifiable, and generally results-oriented. Although VA did not meet all of its fiscal
         year 1999 performance goals, it met one of its most important goals-to reduce the


GAO/HEHS-00-124R VA's FY 1999 Performance Report and FY 2001 Performance Plan


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