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GAO-15-420R 1 (2015-02-27)

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GAOU.S. GOVERNMENT ACCOUNTABILITY OFFICE
441 G St. N.W.
Washington, DC 20548


February 27, 2015


Congressional Requesters


Internal Revenue Service: Observations on IRS's Operations, Planning, and Resources


This letter transmits briefing slides in response to your requests for information based on our
ongoing reviews of the fiscal year 2016 budget request for the Internal Revenue Service (IRS)
and the 2015 tax filing season. See the enclosed briefing slides which include the information
used to brief your staff in February 2015.

Our briefing objectives were to describe (1) trends in IRS's budget and operations for fiscal
years 2009 through 2015, including the 2015 filing season to date; (2) key aspects of the
President's fiscal year 2016 budget request for IRS; and (3) IRS's actions to strategically
manage operations.

To describe trends in IRS's budget and operations, we reviewed the President's budget
requests and IRS's congressional justifications for fiscal years 2009 through 2016, reviewed IRS
filing season performance data, and interviewed IRS officials on performance and challenges.
To describe key aspects of the fiscal year 2016 budget request, we reviewed budget proposals
and interviewed IRS officials. To analyze IRS's actions to strategically manage operations, we
reviewed planning documents and interviewed IRS officials. We also reviewed prior GAO work
that recommended improvements to IRS's strategic management, and we interviewed IRS
officials about the status of recommendations. To assess the reliability of IRS's filing season
performance data, we interviewed knowledgeable officials about computer systems and data
limitations. To assess the reliability of budget numbers presented in the congressional
justification, we compared the numbers to those presented in the President's budget. We
determined that the data presented in this report were sufficiently reliable for our purposes.

We conducted this performance audit from January 2015 to February 2015 in accordance with
generally accepted government auditing standards. Those standards require that we plan and
perform the audit to obtain sufficient, appropriate evidence to provide a reasonable basis for our
findings and conclusions based on our audit objectives. We believe that the evidence obtained
provides a reasonable basis for our findings and conclusions based on our audit objectives.

In summary, we found the following:

       IRS's fiscal year 2015 appropriation ($10.9 billion) and staffing levels (81,279 full-time
       equivalents, or FTE) continue a decline that has occurred over several years and are
       now below fiscal year 2009 levels. Since fiscal year 2010, IRS's annual appropriation
       has declined by $1.2 billion, and staffing has fallen by about 11,000 FTEs since fiscal
       year 2009, while the agency's workload has increased for reasons such as a surge in
       identity theft-related refund fraud and the implementation of key provisions of the Patient
       Protection and Affordable Care Act (PPACA). In response to budget cuts, IRS has taken
       steps to reduce staffing costs including extending a hiring freeze and limiting seasonal


GAO-15-420R Internal Revenue Service


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