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B-130150 1 (1973-04-13)

handle is hein.gao/gaobaagfx0001 and id is 1 raw text is: • ' i UNITED STATES GENERAL ACCOUNTING OFFICE WASHINGTON, D.C. 20548 FEDERAL PERSONNEL AND L'D COMPENSATION DIVISION B-130150 APR 13 1973 The Honorable Robert E. Hampton, Chairman United States Civil Service Commission Dear Mr. Hampton: The General Accounting Office has reviewed the administration of the Civil Service Retirement and Disability Pe Cvil Service Comm'sson-'s Bureau of Retire- ment, Insurance, and OcFpationaf fHeati (BRIOH). Our review was directed primarily toward determining wb -l hj.smfor r2uind.s, dea.th.benefits, and annuities were being prqcesaed quiaky.and- accurateiy. Claims processing time is lengthy and we observed some problems regarding the accuracy of payments. We were pleased to find, however, that, upon receipt in BRIOH, claims are processed relatively quickly. TIMELINESS OF PROCESSING CLAIMS There are frequent complaints about the time interval between an individual's submission of a claim for benefits to his employing agency and actual payment of those benefits. Accordingly, we conducted a random sample of newly adjudicated retirement and refund cases to determine BRIOH's processing time from date of receipt of retirement or refund application to initial payment. We did not examine cases processed prior to our review. Our sample data indicated on the average an individual must wait 8 weeks for a refund, 11 weeks for a regular annu- ity, and 17 weeks for a disability annuity. It appears that the employing agencies, rather than BRIOH, are often respon- sible for these delays as indicated by'the following table.

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