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GGD-76-41 1 (1976-01-20)

handle is hein.gao/gaobaaeem0001 and id is 1 raw text is: 


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B-114874        RLAE              A     96ooP


The Honorable David N. Henderson-
Chairman, Committee on Post Office:
  and Civil Service
House of Representatives
Dear Mr. Chairman*

     Your letter of June 23, 1975, requested that we inves-
tigate allegations of exaggerated mail volumes and overstaffed
operations at the Washington, D.C., City Post Office. These
allegations were valid. However, the Postal Service has
taken and is continuing to take actions to improve operations
at that office.
     Similar problems occurred at other post offices. In
November 1974, the Postmaster General sent a message to all
postal managers statshington, D.C., itstances of deliberate
falsification of production records had been uncovered and
that a grace period to correct irregularities would be given.
After the grace period  however, strict accountability for
accurate and reliable data would be required and violators
would be subject to dismissal.

     in add'ition, a new system for measuring productivity
was implemented in September 1975. This system was designed
to eliminatemany of the weaknesses of the old system which
resulted in falsified productivity reports.

HOW MAIL VOLUME STATISTICS
CAME-TO BE EXAGGERATED .....
     In 1970 the Posta Service implemented the Work Load
Recording System to assist managem meain pasuring and
analyzing mail volume and staff-hour data in specific oper-
ations, post offices, and regions. The chief elements



                                               GGD-76-41

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