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GGD-77-84 1 (1977-08-08)

handle is hein.gao/gaobaacot0001 and id is 1 raw text is: 



DOCUMENT RESUME


03137 - [A22133381

rSurvev of the Postal Sprvice's Practices and Procedures for
Fesolvin Insurance Claims on Lost or Damaged Parcelsi.
GGD-77-8S; B-114874. Augast 8, 1977. 6 pp.

PeDort to Benjamin F. Bailar, Postmaster General, Postal
Service; by Victor L. Lowe, Director, General Government Div.

Contact: General Government Div.
Budget Function: General Government: Other General Gavernmen
     (806).
Congressional Relevance: House Committee on Post Office and
    Civil S-rvics.

         Results of a survey conducted at the St. Louis Postal
Data Center and other postal locations in the Central Region
-evealed opportunities for improving the efficiency and
effectiveness of the Postal Service's practices and prccedures
for resol-ing insurance claims on lost or damaged parcels.
Findings/Conclusions: The survey resul's indicated that:
insurance claims are not paid in a timely manner due to a
cumbersome followup svstem; uinnecessary claims are filed bpcause
customers are allowed to file loss claims 15 days after mailing,
even though delivery ani retention standards allow for a 31-day
turnaround period for parcel Aelivery; and the St. Louis Data
Center is not providi.,g all the information it could to control
the claims process. The Chicago Post Office had erroneously
denied insurance zlaims on parcels mailed from self-service
postal units. The efficiency and effectiveness of the insurance
prociam could be improved by: s-peeding up claims processing time
by ;nsuring that postdl employees always obtain signed delivery
receipts and conduct more time!7 searches for these receipts
when on file; revising the minimum filing times for loss and
duplicate claims to reflect more realistically the time requirel
for parcel delivery and claims processing; and determining the
feasibility of assigning an identifying number to each claimant
and recording this data in the computer date base to use in
identifyina sources of multiple claims and ivvestigating
potential fraud cases. (SC)

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