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FPCD-77-53 1 (1977-06-15)

handle is hein.gao/gaobaacjz0001 and id is 1 raw text is: q(!? e DOCUMENT FESUME 02557 - [A17527851 The Work Measurement System of 'the Departwient Cf Housing and Urban Development Has Potential but Needs Further Work to Increase Its Reliability. FPCD-77-.53; B-183124. June 15, 1977. eleased June 20, 1977. 29 pp. + 4 appendices (8 pp.). Report to Sen. William Proxmire, Chairman, Senate Committee on Appropriations: HUD-Independent Agencies Subcommittee; by Elmer B. Staats, Comptroller General. Issue Area: Personnol Management and Compensation (300); National Productivity (2900). Contact: Federal Personnel and Compensation Div. Budget Function: General Government: Central Personnel Management (805). Organization Concerned: DepaLh'ent of Housing and Urban Development. Congressional Relevance: Senate Committee on Appropriations: HUD-Independent Agencies Subcommittee. The Department of Housing and Urban Development (HUD) began developing a system for work measurement standards in 1972, in order to estdblish a basis for manpower requirements for budget submissions and alloca%5.on of persc-nel. Findings/Conclusions: HUD's original claims of extensive standards were not justified, as revised statrients showed that standards were used to develop estimates for )nly about 42% of staff requirements. The reliability of standards varied because of weaknesses such as: (1) lack of studies on methods for achieving work eficiency, (2) variation in data produced by the questionnaire/interview procedures, (3) insufficient definition of tasks, (4) use of subjective judgments, (5) lack of documentation, and (6) lack of procedures to review and update standards. Discrepancies were ncted in workload forecasts with some appearing excessive and some being understated when compared with prior years' accomplishments. The budgeting process seemed to inhibit reliable staffing estimates and led to use of contract personnel. Recommendations: HUD should improve practices for developirg work measurement standards by (1) performing methods studies on task efficiency, (2) improving data collection and analysis, (3) defining tasks in greater detail, (4) assuring independence of individuals setting standarC3, (5) improving documentation, (6) formalizing a process for reviewing and updating standards, and (7) reevaluating staff resources to develop and maintain the system. The Subcommittee on HUD-Independent Agencies should encourage HUD to develop a more objective and reliable '4ork measurement system, and require that the budget submission include a comprehensive plan and statement on the progress made in the *ystem's development. (HTW)

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