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CED-77-14 1 (1976-12-22)

handle is hein.gao/gaobaaccw0001 and id is 1 raw text is: 











P JPORT TO


THE CONGRESS


BY THE CoMP. TROL.LER GENERAL

OF TIlE UNITED STATES


LM101776


Improved Service To The

Small Shipper Is Needed

Interstate Commerce Commission

Department of Transportation

Some truckers consider small shipments un-
desirable because they believe the revenue de-
rived does not equal the costs. Therefore,
shippers of small quantities of freight, espe-
cially occasional shippers or shippers in a
remote area, sometimes find shipping difficult
er service inadequate.

The Interstate Commerce Commission is res-
ponsible for making sure that truckers provide
adequate, reasonably priced service to all ship-
pers. GAO believes the Commission, within its
regulatory capacity, could further improve
service to the small sh;ppc by

    --collecting more reliable data on com-
    plaints,

    --emphasizing the formal investigation of
    small-shipment complaints as the basis
    for Commission action, and

    --determining whether authority to im-
    pose civil penalties would help combat
    the problems.


DEC. 2? 1,976


CED-77-14


1 ,.

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