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GGD-76-110 1 (1976-10-29)

handle is hein.gao/gaobaabvs0001 and id is 1 raw text is: __ WASHcNGTI CE UNITED STATES GENERAL ACCOSTING OFFICE WASHINGTON. D ,,qr.0543 C .GENERALGOVERNMENT OT29 i 76 DIVISION X; OC0 B-114874 The Honorable J. Bennett Johnston IM10427 United States Senate Dear Senator Johnston: As you requested on December 18, 1975, we reviewed the quality of mail service in Louisiana. During the year ending January 2, 1976, the Postal Service met its goal of 95-percent ontime delivery for mail committed to overnight delivery in L.ouisiana. l/ Mail committed to 2- and 3-day delivery areas was on time 94 and 91 percent of the time, respectively. Mail delivery performance in Louisiana almost equaled regional and national performance on overnight and 3-day area iaail and was better cn 2-day area mai'. Mail sent to the wrong destin-ations, changes in the mail distribution system, and processing delays caused late mail delivery. Further, limited transportation, resulting in mail arriving late, was cited by local Service officials as a major cause for not meeting the 95-percent goal on mail arriving from-outside the State. Local Service officials also said that budget reductions and hiring freezes had kept the staff level too low to provide more timely mail delivery. Improvements could be made, particularly in the timeli- ness of mail delivered in Louisiana from 2- and 3-day areas. The Service has taken or proposed steps tc improve mail service which should help alleviate the causes of these delays. On October 11, 1975, the Service implemented, on a test basis, the Service Improvement Program which elimi- nated airmail and upgraded first-class mail service cormit- ments. Loui-siana's success in meeting these test commitments was slightly lou-r than its success in meeting normal commit- ments. Comparison of the New Orleans, Eaton Rouge, and I/Refers to stamped, first-class mail. GGD-76-11 0

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