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GGD-76-103 1 (1976-09-21)

handle is hein.gao/gaobaaakc0001 and id is 1 raw text is: N'l'1,TD- Nqjt to be relens.da otdf Ydi 111Pt1 zak: 01,050 except an the asi bthe 01ic of congrqS50ni Hithions; COMPTROLLER GENERAL OF THE -UNITED STATES WASHING TON. D.C. Z0548 RELEASED B-114874 The Honorable Frank E. Evans SEP 2 1 975 House of Representatives Dear Mr. Evans: Pursuant to your October 21, 1975, request, welreviewed the quality of mail service in Pueblo, Colorado& In April 1974 a new statewide mail distribution plan known as the Colorado State Simplified Distribution System was implemented. Under this system, Pueblo's outgoing mail is processed in Colorado Springs to achieve better mail service at less cost through use of increased mechanization and better transportation. Since implementation, Pueblo's local first-class stamped mail has consistently exceeded the Postal Service's 95-percent ontime delivery goal. Initially, delivery perform- ance to other locations within the area committed to over- night delivery declined. The combined ontime delivery per- centages for all overnight areas have been almost always below 95 percent and generally have been below district and national performance. Since January 1975, however, Pueblo's overnight delivery performance generally has been improving. For the postal quarter ending in March 1976, it had 93-percent ontime delivery. Mail processing breakdowns, transportation delays, ad- verse weather, missent mail (properly addressed mail sent to the wrong destination), and incorrect depositing of let- ters by customers have been the principal causes of delay. The Service has taken a number of actions which should do much to alleviate mail delays. The details of our findings are presented below. The scope of our review is discussed on p. 11. PUEBLO POSTAL OPERATIONS In addition to processing its own local mail, the Pueblo Post Office has administrative responsibility over three sectional center facilities--Alamosa, Salida, and Durango. These sectional centers are mechanized mailhan- dling facilities which process incoming and outgoing mail 9o75I~GGD-76-103

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